Culture

“To Become the Name for business travel in London”

From the very outset we determined to provide the very best, all-inclusive, business travel service available.  The way we have worked towards this is to recruit and retain only the very best Consultants in the industry, provide them with cutting edge tools  and empower them to make the decisions they need to make to look after you as well as possible.  Such is our success in this area that we have many consultants who have been with us 5, 10 and even 15 plus years. We are proud to say that all of our staff share our vision and ethos.

This service, of course includes saving you money.  We have access to the lowest business fares in the UK – often lower than the airlines’ own websites – and we are very happy to tell you that our team are rewarded for every discounted fare they provide to you.

Each and every client, no matter how small, is introduced to an Account Director who acts as a guide  through the maze of offerings in the market,  helping you to build a strategy and policy to obtain the best value possible.

Grosvenor employs the best technology available, but we have not become slaves to it.  We use tools that improve data flow, speed up delivery etc, but we never lose sight of the human aspect of travel and we are available to you 24/7.

We are also honest with our clients.  We negotiate  transparent, all-inclusive fees that are charged in a way that suits you. Once we have agreed terms, you will have access to as much time, assistance, information and support as you need to get your travellers moving, without having to worry about extra charges.

Discretion is as important to us as it is to you.  We do not discuss client activity outside the office, or broadcast client lists.  We prefer to keep a low profile and focus on the things that make a difference to you.

Finally, we don’t believe in tying clients down, so we will not ask you to sign any contracts (unless you prefer it that way) – you just keep working with us as long as you like what we are doing.

Our aim is to make it impossible for you to find a better service anywhere else.  If you would like to talk to an existing client just ask.